Last updated: January 2025
Fresh Hearing Ltd ("us", "we", or "our") operates the freshhearing.co.uk website (the "Service"). This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.
We use your personal information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:
We use the information we collect for the following purposes:
We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use cookies to collect information about how visitors use our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
As a healthcare provider, we may hold information about your hearing health as part of providing clinical services to you. This information is treated as special category data under UK GDPR and is held securely. It is used only to provide you with hearing care services and is never shared with third parties without your explicit consent, except where required by law.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected. Clinical records are retained in accordance with NHS and professional guidance. Contact and enquiry data is reviewed periodically and deleted when no longer needed.
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your personal information is important to us. We take appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or damage. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
Under UK data protection law you have the right to:
To exercise any of these rights, please contact us.
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.
Our website is not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete that information.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us:
Fresh Hearing Ltd is registered in England and Wales. Company No: 07772929. Registered address: 183 Chorley New Road, Bolton BL1 4QZ.
Information Commissioner's Office (ICO) Registration Number: ZB332411.